NIBE
MyUplink
UX project
A 3-day sprint where we were asked to solve a brief for Viaplay during my time at Hyper island.
Client: UX Project
Brief: To provide NIBE with a user study on the MyUplink app.
Date: October 2019
Duration: 5 weeks
My role: UX research / Graphic design
Learning: Team collaboration and development
What is NIBE and MyUplink?
NIBE is a global group that develops and manufactures intelligent, energy-efficient indoor comfort solutions for all types of properties. MyUplinkis the newly developed app which is the key to your smart home and the connected future.
DEBRIEF
A UX research project with the goal to map out the user's journey and increase the number of users.
1. TEAM ALLIGNMENT
I started off the project with an ideation workshop to get us all aligned to think in the same direction.
In this workshop, we defined in what type of direction we wanted to head.
2. RESEARCH
> Desktop research
> Competative research
3. INTERVIEWS & SURVEYS
> Qualitative research - in-depth user interviews
> Quantitative research - online surveys
4. ANALYSING / INSIGHTS
> Clustering
> Analysing
> User journeys
5. PROTOTYPING
> Paper prototpe
Process x2
6. RESEARCH
> UX research
> A/B Testing
7. INSIGHTS
> Clustering
> Workshop
> Analysing
8. END DELIVERABLE
> UX Flowchart
> Opportunitys
THE PROCESS
All the steps in the process deeper explained.
I started off the project with an ideation workshop to get us all aligned to think in the same direction.
In this workshop, we defined in what type of direction we wanted to head.
1. TEAM ALLIGNMENT
2. DESKTOP RESEARCH / COMPETATIVE RESEARCH
I started off the project with an ideation workshop to get us all aligned to think in the same direction.
In this workshop, we defined in what type of direction we wanted to head.
3. INTERVIEWS & SURVEYS
> Qualitative research - in-depth user interviews
> Quantitative research - online surveys
Interviews and online survey
8 in-depth interviews and an online survey with about 30 responses.
4. ANALYSING / INSIGHTS
> Clustering
> Analysing
> User journeys
Clustering and analysing
Clustering and analyzing information with the result of finding a user journey, pain point, and opportunity area's
New User journey
User journeys based on research.
Existing User journey
User journeys based on research.
5/6. PROTOTYPING / RESEARCH
> Paper prototype
> UX Research
> A/B Testing
Paper prototype
> Paper prototype
> UX Research
> A/B Testing
7. INSIGHTS
> Clustering
> Workshop
> Analysing
Analysing
8. END DELIVERABLE
> UX Flowchart
> Opportunitys
UX Flowchart
Any questions or thoughts about this project?
Please send me an mail, I would love to have a chat with you.
